Policy for Replacement Players

Policy for Replacement Players

UMix offers a lower price for replacement players on an already active subscriptions.  The Black Box is replacement cost is $44.

  1. The warranty period has simply passed.
  2. The player is still under warranty.  However, the subscriber wants a new system and does not want to troubleshoot the existing system.

The lower price does not apply to newly added locations or locations changing from a Subscriber device to a UMix player.  Clarifications to existing policies
  1. The warranty period is six months year from date of shipment - including any replacement players we ship during the warranty period.  A warranty replacement player does not extend the original warranty period.
  2. Warranty replacement players are shipped at the sole discretion of UMix Support.  We ship warranty replacements only after our technical assessment of each case, because we strive to determine the root cause of any issue.  This avoids replacing a player only to later find the player was fine and there was some other cause.   This may require subscriber assistance because we are not on site.

    • Related Articles

    • Two Zone Capability

      UMix Music Players are capable of playing two distinct zones of music simultaneously.  To accomplish this we route Zone A of music to the left side of the system's stereo output, and Zone B to the right. Here's what you need to know. Our Android app ...
    • How To Install the UMix Music Player Device

      Please see the attached PDF for the UMix Music Player Device installation instructions.
    • Our Invoicing Policies

      The Basics Our goal is accuracy in billing and transparency for all transactions. UMix sends an email with the invoice attached as a PDF for all billing transactions.  We do not mail invoices. Subscriptions must be in a paid up, current status for ...
    • log4j Information

      There is a security vulnerability called log4j and we're publishing this article as a placeholder for information intended for customers with questions regarding the log4j vulnerability as it relates to UMix. 12-17-21 UMix does not use Apache ...
    • QR Code for Support

      The UMix Support QR Code is a fast and easy way to get to the support you need fast, and when you need it.  Beginning in January 2022 the code is on the label that's on the players we ship. Feel free to send the attached jpeg to your store locations, ...