Policy for Replacement Players

Policy for Replacement Players

Replacement Pricing

UMix offers a lower price for replacement players on already active subscriptions. The Music Player replacement cost is $44.

Examples where the replacement price applies:

  • The warranty period has simply passed.
  • The player is still under warranty, but the subscriber wants a new system and does not want to troubleshoot the existing one.

The lower price does not apply to newly added locations or locations changing from a subscriber device to a UMix player.

Warranty Policy

  • The warranty period is six months from the date of shipment, including any replacement players shipped during the warranty period. A warranty replacement does not extend the original warranty period.
  • Warranty replacement players are shipped at the sole discretion of UMix Support. We ship warranty replacements only after a technical assessment of each case, because we strive to determine the root cause of any issue before replacing hardware. This may require subscriber assistance since we are not on site.

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