QR Code for Support
The UMix Support QR Code is a fast and easy way to get to the support you need fast, and when you need it. Beginning in January 2022 the code is on the label that's on the players we ship.
Feel free to send the attached jpeg to your store locations, or place it anywhere that makes sense in your organization so that whoever needs help can access it quickly and easily.
The code requests that you share your location, and then takes you to this KB where you can get instant help and submit a support request.
Related Articles
How to Get Support
We're here to help when you're stuck. But before you reach out, we ask that you search this Knowledge Base(KB) and most importantly, follow the solutions section to troubleshoot and eliminate issues on your side. Most issues get resolved by customers ...How to Write a Good Support Ticket
A well-written support request will get your issue resolved faster and with fewer headaches. Here are some tips to help you write a good support ticket: Follow the proper support channel. Sending a support request to Sales, or leaving a message with ...Making Payments
Check Our address: UMix, LLC 13790 Bridgewater Cross Bvd. Suite 1080, A/P Windermere, FL 34786 Credit Card The email you receive that has your invoice attached includes a link to that invoice in our billing portal, where you can pay if the invoice is ...Close Location
If you need to close a location, please submit a support ticket to tell us and we'll take it from there.Your UMix Account
Close or Re-open Your Account To close or reopen your account, just send a support request. Reset Password Click here and follow the process. Add More Users Your UMix account has two types of Users: Subscriber Admin - has complete control and ...