Understanding UMix Failover

Understanding UMix Failover

UMix failover keeps music playing at your location when your player can't reach our servers, for example during an internet outage.

How Your Player Gets Its Songs

  • Songs from Indie music programs are stored on the player.
  • Songs from Major Label music programs stream to the player, which keeps a buffer of upcoming songs. The buffer's size is the Buffer Size setting: 100 MB by default, about three hours of music. See Player Settings.

When the Connection Drops

  • The player keeps playing your schedule as long as it has the songs: Indie songs, and Major Label songs from its buffer.
  • When the buffer runs out, the player plays failover songs: a backup playlist stored on the player, chosen with the Failover Playlist setting. Failover songs may sound unfamiliar; hearing them means the player has lost its connection.
  • A location set to Overnight Only MP3 Downloads downloads the day's Major Label songs during its window, so it can play its schedule through a daytime outage. See Preserve Your Daytime Internet Bandwidth Using Overnight Only Downloads.

How Long It Lasts

A player can keep playing for up to eight days after it last connected. After that, it goes quiet until it reconnects, so we encourage you to identify and address offline players as soon as possible to maintain proper playback of your UMix service. See Troubleshooting Player Offline.