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Solutions
What Is the Issue? Not hearing music? Not hearing the songs you expect to hear? Only default songs playing? Only hearing failover songs? Seeing red dots in your connections reports? Please work through the steps below and submit a ticket when we ...
How to Get Support
We're here to help when you're stuck. But before you reach out, we ask that you search this Knowledge Base and follow the solutions section to troubleshoot and eliminate issues on your side. Most issues get resolved by customers checking that and ...
How the UMix System Works
What's Required? For either Music or Digital Signage, the UMix system requires two components: The UMix Player Software - Windows or Android, for Music or Digital Signage. The player software runs on devices we ship or can be installed on your own ...
UMix Domains and User Portals
Domains UMix operates two domains: umix.com - (formerly umixmedia.com, which reached sunset in November 2023) umix.com is used for our main, world-facing portal where new and existing customers can find us and access a link to our logon page, which ...
Key Terms
We're here to help, and we want you to get the most value possible from our system. To get the most enjoyment and benefits, there are some key terms you'll need to understand. As you read through these terms, please note that the basic 4-step flow is ...