Support
UMix Support Assistant
The UMix Support Assistant is available on every page of our support portal. Look for the chat icon in the lower right corner of any page at support.umix.com. What It Does The Support Assistant is an AI-powered tool that can help you navigate your ...
QR Code for Support
The UMix Support QR Code is a fast and easy way to get to support when you need it. Beginning in January 2022 the code is printed on the label affixed to every player we ship. Feel free to send the QR code image to your store locations, or place it ...
UMix Service Checker
Overview The UMix Service Checker is a fast and easy way to confirm that the UMix service is up and running. You should get a message confirming the service is available. It looks like this: Service Checker URL: https://api.myumix.com/index.aspx How ...
How to Write a Good Support Ticket
A well-written support request will get your issue resolved faster and with fewer back-and-forth exchanges. Here are some tips: Tips Follow the proper support channel. Sending a request to Sales or leaving a message with Accounting will only slow ...
UMix Log Reports
Overview UMix collects logs showing activity for every player in every location. In order for UMix to collect logs, the system must be online. Logs are uploaded to our servers every 30 minutes. Why Does UMix Collect Logs? We collect logs from players ...
DHCP or Static IP
How to Check There are several ways to check whether your local network uses DHCP or requires a static IP for each device. Here's the easiest way: Right-click the Windows Flag on the lower left of your taskbar. Click Network Connections in the menu. ...
How to Get Support
We're here to help when you're stuck. But before you reach out, we ask that you search this Knowledge Base and follow the solutions section to troubleshoot and eliminate issues on your side. Most issues get resolved by customers checking that and ...
Troubleshooting Player Offline
UMix players use the Internet to get songs, your messages and any scheduling changes you make at myumix.com. Players may sometimes be offline for a variety of reasons. This article will help you get an offline player back online. Check the Player's ...
Solutions
What Is the Issue? Not hearing music? Not hearing the songs you expect to hear? Only default songs playing? Only hearing failover songs? Seeing red dots in your connections reports? Please work through the steps below and submit a ticket when we ...
Popular Articles
Solutions
What Is the Issue? Not hearing music? Not hearing the songs you expect to hear? Only default songs playing? Only hearing failover songs? Seeing red dots in your connections reports? Please work through the steps below and submit a ticket when we ...
How to Get Support
We're here to help when you're stuck. But before you reach out, we ask that you search this Knowledge Base and follow the solutions section to troubleshoot and eliminate issues on your side. Most issues get resolved by customers checking that and ...
How the UMix System Works
What's Required? For either Music or Digital Signage, the UMix system requires two components: The UMix Player Software - Windows or Android, for Music or Digital Signage. The player software runs on devices we ship or can be installed on your own ...
UMix Domains and User Portals
Domains UMix operates two domains: umix.com - (formerly umixmedia.com, which reached sunset in November 2023) umix.com is used for our main, world-facing portal where new and existing customers can find us and access a link to our logon page, which ...
Key Terms
We're here to help, and we want you to get the most value possible from our system. To get the most enjoyment and benefits, there are some key terms you'll need to understand. As you read through these terms, please note that the basic 4-step flow is ...