Support
QR Code for Support
The UMix Support QR Code is a fast and easy way to get to the support you need fast, and when you need it. Beginning in January 2022 the code is on the label that's on the players we ship. Feel free to send the attached jpeg to your store locations, ...
UMix Service Checker
The UMix Service Checker is a fast and easy way to confirm for yourself that the UMix Service is up and running. It's simple. Just go to https://api.myumix.com/index.aspx You'll get a message confirming that the UMix Service is up and running.
How to Write a Good Support Ticket
A well-written support request will get your issue resolved faster and with fewer headaches. Here are some tips to help you write a good support ticket: Follow the proper support channel. Sending a support request to Sales, or leaving a message ...
UMix Log Reports
Player Log Reports and How They Are Used UMix collects logs showing activity for every player in every location. In order for UMix to collect logs, the system must be on line. Logs are refreshed to our servers every 30 minutes. Why does the UMix ...
DHCP or Static IP
There are several ways to check to see if your local network (the same network in your business where you plan to add the UMix Music Player) uses DHCP, or requires a static IP assigned for each device. Here's we're supplying the easiest way to ...
One Sheets
Below you can find PDF one sheets that may be of help.
How to Get Support
We're here to help when you're stuck. But before you reach out, we ask that you search this Knowledge Base(KB) and most importantly, follow the solutions section to troubleshoot and eliminate issues on your side. Most issues get resolved by customers ...
Solutions
WHAT IS THE ISSUE? Not hearing music? Not hearing the songs you expect to hear? Only default songs playing? Only hearing failover songs? Seeing red dots in your connections reports? We ask that you do not submit a support ticket until after you ...
Popular Articles
Solutions
WHAT IS THE ISSUE? Not hearing music? Not hearing the songs you expect to hear? Only default songs playing? Only hearing failover songs? Seeing red dots in your connections reports? We ask that you do not submit a support ticket until after you ...
How the UMix System Works
What's Required? For either Music or Digital Signage, the UMix system requires two components: The UMix Player Software - Windows or Android for Music or Digital Signage. A UMix Subscriber Account Those two things work in tandem to bring you the ...
How to Get Support
We're here to help when you're stuck. But before you reach out, we ask that you search this Knowledge Base(KB) and most importantly, follow the solutions section to troubleshoot and eliminate issues on your side. Most issues get resolved by customers ...
Key Terms
We're here to help, and we want yo to get the most value possible from out system. To get the most enjoyment and benefits, there are some key terms you'll need to understand. Music Song - A song is in our system is simply an MP3. Playlist - A ...
Understanding UMix "Failover"
First some background to help this make sense to you. UMix is a "streaming" music service. Streaming implies something very specific in terms of music licensing and how songs can be handled in compliance with U.S. copyright law. Songs we play at ...