Support
QR Code for Support
The UMix Support QR Code is a fast and easy way to get to the support you need fast, and when you need it. Beginning in January 2022 the code is on the label that's on the players we ship. Feel free to send the attached jpeg to your store locations, ...
UMix Service Checker
The UMix Service Checker is a fast and easy way to confirm for yourself that the UMix Service is up and running. You should get a message confirming that the UMix Service is up and running. It looks like this: This is the URL for the Service Checker ...
How to Write a Good Support Ticket
A well-written support request will get your issue resolved faster and with fewer headaches. Here are some tips to help you write a good support ticket: Follow the proper support channel. Sending a support request to Sales, or leaving a message with ...
UMix Log Reports
Player Log Reports and How They Are Used UMix collects logs showing activity for every player in every location. In order for UMix to collect logs, the system must be on line. Logs are refreshed to our servers every 30 minutes. Why does the UMix ...
DHCP or Static IP
There are several ways to check to see if your local network (the same network in your business where you plan to add the UMix Music Player) uses DHCP, or requires a static IP assigned for each device. Here's we're supplying the easiest way to ...
One Sheets
Below you can find PDF one sheets that may be of help.
How to Get Support
We're here to help when you're stuck. But before you reach out, we ask that you search this Knowledge Base(KB) and most importantly, follow the solutions section to troubleshoot and eliminate issues on your side. Most issues get resolved by customers ...
Troubleshooting Player Offline
UMix players use the Internet to get songs, your messages and any scheduling changes you make at myumix.com. Players may sometimes be offline for a variety of reasons. This article is here to help you to get an offline player back online. Check the ...
Solutions
WHAT IS THE ISSUE? Not hearing music? Not hearing the songs you expect to hear? Only default songs playing? Only hearing failover songs? Seeing red dots in your connections reports? Please do not submit a support ticket until after you work through ...
Popular Articles
Solutions
WHAT IS THE ISSUE? Not hearing music? Not hearing the songs you expect to hear? Only default songs playing? Only hearing failover songs? Seeing red dots in your connections reports? Please do not submit a support ticket until after you work through ...
How to Get Support
We're here to help when you're stuck. But before you reach out, we ask that you search this Knowledge Base(KB) and most importantly, follow the solutions section to troubleshoot and eliminate issues on your side. Most issues get resolved by customers ...
How the UMix System Works
What's Required? For either Music or Digital Signage, the UMix system requires two components: The UMix Player Software - Windows or Android for Music or Digital Signage. The player is on devices we ship or can be installed on your device. A UMix ...
Key Terms
We're here to help, and we want yo to get the most value possible from out system. To get the most enjoyment and benefits, there are some key terms you'll need to understand. As you read through these terms, please take note that the basic 4 step ...
Assign a Program to a Location
Assigning a Program to a Location is Step 4 of the process described in How the UMix System Works. This is the final step. After this, the UMix player in the location will get your assigned program and play according to your selections. Pick ...