How to Write a Good Support Ticket

How to Write a Good Support Ticket

A well-written support request will get your issue resolved faster and with fewer back-and-forth exchanges. Here are some tips:

Tips

  1. Follow the proper support channel. Sending a request to Sales or leaving a message with Accounting will only slow things down, and your issue may get overlooked entirely.
  2. Write a good subject. A good subject summarizes your detailed description. We recommend writing it after you write the description.
  3. Check a few things first. Taking a few minutes to self-troubleshoot often gets you resolved faster without waiting on us. Our Support Assistant is a great place to start - it's available on the lower right of any page at support.umix.com. You can also check the location's log in your account, or plug earbuds into the player to see if you hear anything.
  4. Tell us what you found. Describe the issue and let us know what you already checked or tried. This helps us skip the basics and get straight to a solution.

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