How to Write a Good Support Ticket
A well-written support request will get your issue resolved faster and with fewer headaches. Here are some tips to help you write a good support ticket:
- Follow the proper support channel. Sending a support request to Sales, or leaving a message with Accounting will only slow things down, and your issue may get overlooked completely.
- Write a good subject. A good subject summarizes your detailed description. We recommend you write it after you write the description.
- Take initiative up front to eliminate issues on your side that may be causing issues. This one is most important. Our solutions section goes into more details to help on that. Checking the location's log in your account and plugging earbuds in the player to see if you hear anything are great places to start.
- Tell us the issue and what you did to eliminate issues on your side and narrow your query to something we can be of help with.
How to Get Support
We're here to help when you're stuck. But before you reach out, we ask that you search this Knowledge Base(KB) and most importantly, follow the solutions section to troubleshoot and eliminate issues on your side. Most issues get resolved by customers ...
QR Code for Support
The UMix Support QR Code is a fast and easy way to get to the support you need fast, and when you need it. Beginning in January 2022 the code is on the label that's on the players we ship. Feel free to send the attached jpeg to your store locations, ...
If you need to close a location, please submit a support ticket to tell us and we'll take it from there.
Update UMix Music Player Device from DHCP to Static IP
You will need IP info from your Network Admin or ISP. IP address for the music player; Subnet Mask; and Gateway (network address). If you want to understand DHCP and Static IP better, Avast has a good article here. NOTE: If you tell us your Static IP ...
Asking for Help – 5 Hacks That Get Results
No matter the cause, we’ve all needed some help with a product or service we’ve purchased. So it’s likely there will come a time when you (representing your business) find yourself asking for help from another business. Below we’ll share 5 hacks you ...