We're here to help when you're stuck. But before you reach out, we ask that you search this Knowledge Base(KB) and most importantly, follow the solutions
section to troubleshoot and eliminate issues on your side. Most issues get resolved by customers checking that and then implementing simple steps. If you do that, and still need us, UMix offers two channels through which you can open a support ticket and get the help you need. We also provide some very helpful tips on how to write a good support ticket
When you are logged in to your account using https://myumix.com/ On the lower right of every page there is a life raft. Click the raft to access our knowledge base for solutions you can implement on your own, or to create a support request.
Access our support site directly at https://support.umix.com/ Here you also have access to our knowledge base and to a web form to submit a ticket. You do not need to be logged in to submit a ticket.
Do NOT send an email. That's because in most cases information we require to be of quality assistance is missing when customers send an email. This is why we offer the easy to use forms above - to get your request off to a good start, and to get you the help you need quickly and efficiently.
UMix does not offer a telephone center to take calls. If we feel we can resolve an issue more effectively with a live call, we will arrange one based on the content of the support issue.
Our policy is to support our direct customers only. We do not respond to third parties.
QR Code for Support
The UMix Support QR Code is a fast and easy way to get to the support you need fast, and when you need it. Beginning in January 2022 the code is on the label that's on the players we ship. Feel free to send the attached jpeg to your store locations, ...
Get Started with Digital Signage
This article explains what you need to know to get started with UMix Digital Signage in your account. Requirements UMix Digital Signage Player (Your Windows System can be used or buy the UMix Signage Player from us). For Windows systems, you can ...
How to Write a Good Support Ticket
A well-written support request will get your issue resolved faster and with fewer headaches. Here are some tips to help you write a good support ticket: Follow the proper support channel. Sending a support request to Sales, or leaving a message with ...
Asking for Help – 5 Hacks That Get Results
No matter the cause, we’ve all needed some help with a product or service we’ve purchased. So it’s likely there will come a time when you (representing your business) find yourself asking for help from another business. Below we’ll share 5 hacks you ...
The UMix Billing Portal
For the convenience of our customers, UMix maintains a billing portal where customers can view, pay and download invoices. The portal is located here: https://accounting.umixmedia.com/portal/ It uses a different login from myumix.com. Feel free to ...