Our Invoicing Policies

Our Invoicing Policies

The Basics

  1. Our goal is accuracy in billing and transparency for all transactions.
  2. UMix sends an email with the invoice attached as a PDF for all billing transactions.  We do not mail invoices.
  3. Subscriptions must be in a paid up, current status for music to play.


  1. Subscriptions are invoiced quarterly, 30 days in advance.  Terms are net 30.
  2. Subscription invoices are consolidated, which means if you have 10 locations in your account, you should expect one quarterly subscription invoice that contains all ten.  The exception is when you add locations during the quarter.


  1. All player orders are invoiced and payment is required before we ship.
  2. See this article to learn how to add locations and order players.  

    • Related Articles

    • Policy for Replacement Players

      UMix offers a lower price for replacement players on an already active subscriptions.  The Black Box is replacement cost is $44. Examples The warranty period has simply passed. The player is still under warranty.  However, the subscriber wants a new ...