The Basics

1. Our goal is accuracy in billing and transparency for all transactions.
2. UMix sends an email with the invoice attached as a PDF for all billing transactions.
3. Subscriptions must be in a paid up, current status for music to play.

Subscriptions

1. Subscriptions are invoiced quarterly, 30 days in advance. Terms are net 30.
2. Subscription invoices are consolidated, which means if you have 10 locations in your account, you should expect one quarterly subscription invoice that contains all ten. The exception is when you add locations during the quarter.
3. Overdue accounts are silenced. If a silenced account is paid within 7 days, music is restored. After more than 7 days, a $33 per location restart fee applies.

Players

1. Player orders are invoiced and generally ship right away, with payment due within the invoice's terms.
2. See this article to learn how to add locations and order players.