Overview

UMix collects logs showing activity for every player in every location. In order for UMix to collect logs, the system must be online. Logs are uploaded to our servers every 30 minutes.

Why Does UMix Collect Logs?

We collect logs from players for three main reasons.

1. We follow an administrative requirement to monthly report every song play to SoundExchange.
2. Logs are helpful to our customers and to us in troubleshooting any performance issues.
3. Logs list every song and message played, giving customers a complete detailed record.

How Are They Collected?

All players automatically connect to our servers every 30 minutes to check for any updates you have applied and to upload logs. The latest logs are then automatically added to your Subscriber Account, virtually in real time.

Where Can I See the Log Reports?

Log Reports are visible in two places.

1. Click the Reports tab on the left menu. That shows a summary report for all your locations. Click any location for more details.
2. Click the logs icon in the Action column on the Locations page.

How Are They Helpful to Me?

• Troubleshooting. Some examples:
  • If you can't hear music, check logs to see if songs are listed as playing. If they are, you may have a volume or amplifier issue.
  • If logs are missing song plays but do show server connections, check your music schedule to confirm a playlist is scheduled to play at that time.
  • If logs are completely empty, check the Solutions article for help with Internet issues.
• You can block songs or artists directly from the log. See the screenshot below.

Filtering and Searching the Logs

UMix makes it easy to find exactly what you need in the player logs.

• The default display shows logs for the date you selected on the prior screen. You can change the date range here.
• The filters quickly help you zero in on the log item of interest.
• The search box lets you search by song title, artist, playlist, or log entry.

Note: Players upload new logs to our servers every 30 minutes, provided the player is online.